Terms And Conditions
Terms & Conditions
This Terms and Conditions page outlines the following Q Mail Pty Ltd policies.
- Refund Policy
- Security Policy
- General Terms and Conditions.
1. Refund Policy
The service is offered on a monthly or annual renewal subscription basis. There are no refunds for unused parts of your subscription. If you wish to cancel your subscription you will need to advise us in writing or via email 30 days prior to your renewal date. We will then cancel your subscription and no further payments will be deducted.
2. Security Policy
We offer Credit Card processing through SecurePay, a business of Australia Post. Credit Card payments are made directly through SecurePay’s secure payment gateway to insure your personal and credit card details are keptsafe. None of your payment details are stored, ensuring your details are protected. For more information regarding the SecurePay payment gateway please go to www.securepay.com.au.
Secure Socket Layers
Additionally our website is secured by SSL (Secure Sockets Layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Q Mail Pty Ltd: Level 19, 10 Eagle Street Brisbane QLD 4000
1. General Conditions
2. Personal Information Collection
2.1 Personal information will be collected through our registration process at your participation. To fully complete our registration you will be required to give us certain compulsory pieces of personal information. To this end you will not be able to use our services anonymously. Should you chose not to provide any of the above information, or provide inaccurate information, we may refuse to accept your registration and refuse you access to our services.
2.2 It is your sole responsibility to make sure all collected personal information is correct and up to date. Should any of your collected information change it is your responsibility to bring the changes to our attention by either making all necessary changes via Account Settings or by contacting us directly at privacy@Q Mail.com.au
3. Use of Personal Information
3.1 All personal information is collected in order to offer goods and services to you, for billing purposes, to respond to customer service requests, to administer your account and to protect against fraud and abuse.
3.2 We may also contact you about products and services, either from us, any of our related entities or a third party, in which we believe you may be interested. When we contact you in this manner, we will provide you with an opportunity to opt out of any further similar communications from us. You may opt out of receiving these communications at any time by emailing the word STOP to stop@Q Mail.com.au. By providing your personal information to us, you consent to us using your personal information for sending you information about offers, products and/or services, either from us, any of our related entities or a third party, which we consider may be of interest to you.
3.3 Should at any time you which to opt out of any subscription newsletter service or marketing email service then you can follow the prompts to unsubscribe which shall be on the bottom of the email or contact us.
3.4 You may request a copy of all personal information by emailing us at privacy@Q Mail.com.au We shall attend to all requests within a reasonable period of time. Access to your personal information may be refused if:
(i) providing access would pose a serious and imminent threat to life or health of a person;
(ii) providing access would create an unreasonable impact on the privacy of others;
(iii) the request contains no merit, may be frivolous and / or vexatious; and
(iv) access to personal information is denied by law.
4. Technologies used
4.2 We gather certain information automatically including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages. Operating system, date/time stamp, and clickstream date. This automatically collected data is linked to your personal information. This is done so that in the event of a dispute or a bug, we can review all actions taken that led to the outcome and attempt to resolve all issues.
4.3 We, and/or our partners, affiliates, or analytics or service providers, may use tracking technologies such as cookies, beacons, tags, and scripts to analyse trends, administering the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies from these companies on an individual or aggregated basis.
4.4 If you visit the Site, we may also collect the following information during your visit:
the date and time you accessed each page on the Site;
(1) the URL of any webpage from which you accessed the Site;
(2) cookies which track your visits to the Site;
(3) and the web browser that you are using and the pages you accessed.
5. Data Protection and Retention
5.1 As the safety and security of all your personal information is important to us we endeavour to keep all personal information as secure as reasonably possible.
5.2 All personal information will be retained on our servers even after deactivation of your account. This will be necessary for us to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Links to 3rd Party Websites
7. Non-Personal Information
7.1 You agree that any feedback, testimonials and/or customer service requests provided to us by you may be used for training and/or marketing purposes. You acknowledge that you relinquish any propriety rights you may hold over information, data, or opinions that you provide to us by way of a testimonial, complaint, or feedback. You also acknowledge and agree that any feedback you provide maybe shared with third parties via social media and associated programs.
7.2 If you have provided any information by way of feedback, testimonial and/or customer service request that you wish to have deleted, you can contact us at privacy@Q Mail.com.au
General Terms and Conditions
Q Mail TERMS AND CONDITIONS
To use the main services offered by this website you must irrevocably agree to be bound by these terms contained within this document. Your acknowledgement and agreement to be irrevocably bound by these terms will be indicated to us upon making an application to us for the purchase of our Services.
1. Definitions and Interpretations
1.1 In this document, references to “Q Mail”, “you”, “customer”, “user”, “your” and so on, shall refer to the person who requests or utilises the provision of this Site, or any Services provided by us.
1.2 In these terms, reference to “us”, “we”, or “our”, shall refer to Q Mail Pty Ltd.
1.3 In these terms, references to “Services” or “Services” include our online platform and any product, package or account offered by us.
1.4 In these terms, references to “Spam” shall refer to distribution of unsolicited bulk and/or commercial electronic messages over the Internet.
1.5 In these terms, references to “Billing Cycle” shall refer to the payment structure chosen by you on signing up to our Service.
1.6 In these terms, references to “Effective Date” shall refer to the date that you make an application to us for the purchase and/or use of our Services.
1.7 In these terms, references to “Contract Period” shall refer to the Initial Period, the First Extension Period or any subsequent extension periods.
1.8 We, at our discretion, may change or modify this Agreement at any time. Such amendments will be notified to you on the Site and will have effect from the date of such notification. We are not responsible for any delays in performing or failure to perform any obligations to you as a result of any matter beyond our reasonable control.
2. Representations you make about yourself
2.1 All Services are offered by Q Mail on the basis that users can form legally binding contracts under the applicable state, territory or federal laws governing the user.
2.2 By purchasing or using the Services on this Site you irrevocably undertake, represent, warrant and agree that:
(i) You are at least 18 years of age or have the consent of a legal guardian;
(ii) all information associated with your account is kept private. You shall guarantee that all password and username information that is used to gain access to our Service shall not be divulged to anyone else. If your password does become known to another person, you will inform us immediately and/or change your password yourself. We may require you to change your password where considered necessary; and
(iii) you agree at all times to indemnify us for any expenses, costs, damages, penalties, imposts and any other liabilities we incur from time to time, whether directly or indirectly, as a result of you transmitting or receiving or in any other manner using any information, which transmission, receipt or use is facilitated by or connected with the provision of Services to you, including without limitation liability for breach of copyright or any other intellectual property rights.
3. Terms governing your account
3.1 To access the main features of this Site you will have to activate an account (“Account”). You represent and warrant to us that all personal information you submit when you create your Account is accurate, current and complete, and that you will keep your Account information accurate, current and complete by updating all information as it changes. If we have reasonable belief that your Account information is untrue, inaccurate, out-of-date or incomplete, we reserve the right to suspend or terminate your Account.
3.2 A user’s wilful provision of inaccurate or unreliable information, a user’s failure to promptly update information provided to us, or a user’s failure to respond for over fifteen (15) calendar days to inquiries by us concerning accuracy of contact details associated with the user’s registration, shall constitute a material breach of this agreement and be a basis for termination of the user’s Account. This right shall be exercised at the sole discretion of Q Mail.
3.3 You are solely responsible for all the activity that occurs on your Account, whether authorised by you or not. It is your responsibility to keep all account information secure, including without limitation, your username, password and payment methods. To maintain the security of your Account it is encouraged that you should change your password once every three (3) months. Any potential breach of security or any suspected or actual unauthorised usage of your account should be brought to the attention of Q Mail. We will not be liable for any loss you incur due to any unauthorised use of your Account. You, however, may be liable for any loss we or others incur caused by your Account, whether caused by you, or by an unauthorised person.
4 Acceptable use & general conduct
4.1 You are solely responsible for the content stored by you or on your behalf on this Service. You must maintain the security of all personal information, account names and passwords and ensure all data is free from malicious content that may harm any part of Q Mail’s infrastructure, the personal information of other account holders, or the external systems of visitors to the Site.
4.2 You irrevocably agree that it is your responsibility at all times to:
(i) use our Service in a manner which does not violate any applicable laws or regulations;
(ii) respect the legal protection afforded by copyright, trademarks, license rights and other laws to materials accessible via our Service;
(iii) respect the privacy of others;
(iv) use the Service in a manner which does not interfere with or disrupt other network users, services or equipment;
(v) refrain from acts that waste resources or prevent other users from receiving the full benefit of our Services; and
(vi) ensure your use of our Services remains ethical and in accordance with accepted community standards.
4.3 It is not acceptable to use our Service in any way that we, in our sole discretion, determine constitutes a use which may:
(i) violate copyright or other intellectual property rights or publish any material that infringes any third party’s intellectual property rights or any other rights;
(ii) illegally store, use or distribute software, transmit threatening, obscene or offensive materials;
(iii) engage in electronic ‘stalking’ or other forms of harassment such as using abusing or aggressive language;
(iv) misrepresent or defame others;
(v) commit fraud;
(vi) gain unauthorised access to any computing, information, or communications devices or resources, including but not limited to any machine accessible via the Internet;
(vii) damage, modify or destroy the files, data, passwords, devices or resources of us, other users or third parties;
(viii) engage in misleading or deceptive on-line marketing practices;
(ix) conduct any business or activity or solicit the performance of any activity that is prohibited by law;
(x) make an unauthorised transmission of confidential information or material protected by trade secrets;
(xi) “spam” or engage in “spamming” activities, or sending unsolicited commercial activities;
(xii) engage in obscene speech or materials, this includes advertising, transmitting, storing, posting, displaying or otherwise making available; child pornography, offensive sexual content or materials or any other obscene speech or material;
(xiii) transmit defamatory, harassing, abusive or threatening language;
(xiv) create, distribute or provide information/data regarding internet viruses, worms, Trojan horses, pinging, flooding, mail-bombing or denial of service attacks;
(xv) post or transmit defamatory, harassing, abusive or threatening language; and
(xvi) facilitate a violation of this clause and Acceptable Use Policy.
4.4 You must at all times comply with the law. You agree that our determination that you have violated any state, federal or international law through the use of our Services will result in a breach under this Agreement. You agree that we may, by order of any law enforcement agency disclose information relating to your account and use of services. We may also report any action we find in breach of this agreement, local, state, federal or international laws and cannot be held liable for any outcome resulting in our actions.
4.5 We reserve the right to suspend, terminate or restrict the use of your account at any time if we believe or suspect that you are in breach of any obligation set out under these terms and conditions.
4.6 You are prohibited from violating or attempting to violate the security of the Site or of the s network. Any violations of system or network security will be investigated and Q Mail will cooperate with law enforcement authorities in prosecuting users who are involved in such violations. These violations include but are not limited to:
(i) accessing data, logging into an account or gaining access to an account without proper authorisation;
(ii) any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation;
(iii) any attempt to alter the experience of other users or interfere with the Service, network or host, including, but not limited to, through means of overloading, “flooding” or “crashing”;
(iv) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; and
(v) any action taken in order to obtain services to which the user is not entitled.
5. Liability and Indemnity
5.1 You irrevocably agree to indemnify and keep indemnified and hold us harmless from and against any claim brought against us, by a third party resulting from the provision or use of Services, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms.
5.2 To the fullest extent permitted by law we hereby exclude all conditions and warranties not expressly set out herein. Except as specifically set forth elsewhere in this agreement, we make or give no express or implied warranties or representations including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage or trade practice with respect to any goods or services provided under or incidental to this agreement. No oral or written information or advice given by us, our resellers, agents, representatives or employees shall create a warranty or in any way increase the scope of the express warranties hereby given.
5.3 You expressly and irrevocably agree that our total aggregate liability to you for any proven losses, damages and claims in connection with the provision or use of Services or this Agreement, including liability for breach of contract, negligence, tort, or any other common law or statutory action, shall be limited to the charges paid to us by you in respect of the Services which are the subject of any such claim.
5.4 You agree to defend, indemnify and keep indemnified and hold us harmless from:
(i) loss of business, contracts, profits or anticipated savings;
(ii) other indirect or consequential or economic loss whatsoever;
(iii) loss of data or inability to retrieve data resulting from delays, software incompatibility, hardware or software issues, outages, failed deliveries, and any service interruption not caused by us;
(iv) injury to person or property allegedly caused by any products sold or otherwise distributed in connection with us;
(v) negligence, misconduct, or breach of this agreement by you;
(vi) incomplete, inadequate or otherwise problematic use of any Services by you;
(vii) omission or failure by you to obtain appropriate advice, including legal, in respect of any service or this agreement prior to making a purchase
(viii) incomplete, inadequate or lack of knowledge and experience necessary for use of any Services
(ix) allegation that your account infringes a third person’s copyright, trademark, or intellectual property right, or misappropriates a third person’s trade secrets due to the information you have provided us; and
(x) damages including but not limited to indirect, special, incidental, consequential or exemplary damages allegedly arising out of, resulting from, incidental to, or in connection with this Agreement or Services
5.5 You expressly and irrevocably agree that this clause survives the expiry and/or termination of our Service or this Agreement. Should any part of these terms be made invalid by relevant legislation, that wording shall be severed from this agreement and the remainder of the terms shall remain in force.
6.1 All charges will be listed on our Site. You shall be charged for our Service at the rate that is published at the time you request our Service. We reserve the right to increase the cost of our Service at any time. All users shall receive notice of any changes to fees as required under Clause 13.
7.1 The term of this Agreement shall commence on the Effective Date and thereafter shall remain in force for twelve (12) months (“Initial Period”). The term of this Agreement shall be automatically extended for further successive one (1) year periods after the Initial Period (“First Extension Period”, “Second Extension Period”, or successive extension periods as the case may be) on the same terms and conditions as specified for the Initial Period, unless you give us in writing not less than thirty (30) days notice of your intention to terminate this Agreement, in which event this Agreement will terminate on the expiry of the applicable Contract Period.
8.1 You agree and authorise that if any payment due from you to us is not received by the due date, that we may directly debit that payment using the credit card account details provided by you upon registration.
8.2 We are entitled to recover (on a full indemnity basis) any costs, fees and charges (including legal costs) incurred in recovering any amounts owed to us by you.
8.3 All pricing will be displayed in Australian Dollars. We shall not be held liable for any additional charges or perceivable losses incurred as a result of exchange rates, commissions, credit card fees or any other loss imposed by neither our nor your financial institution.
8.4 You agree that our Service to you will be renewed automatically at the end of every Billing Cycle. This keeps your account open and running by automatically debiting the provided credit card the amount current advertised service fee.
8.5 You irrevocably agree that there will be no reverse payment (chargeback) in your favour. We reserve the right to suspend and/or terminate our Service to you and deny any further Services until all applicable costs have been paid. We reserve the right to engage the services of a debt collection agency should any amounts owed to Q Mail by you not be paid. All collection costs in addition to all other applicable costs related to the engagement of a debt collector will be charged to you.
9. Termination by us
9.1 We reserve the right to suspend, terminate or restrict the use of your Account at any time if we believe or suspect that you are in breach of any obligation set out under these terms and conditions. In the event that your Account is suspended or you are only allowed restricted access to your Account, you will be notified as to why and for how long the account will be suspended. All payments shall continue as usual during any suspension or restriction periods. Termination of an account will result in you being charged for up to and including the current billing period.
9.2 Upon termination by us, we provide no guarantees that your data may be retrievable once the termination has been affected.
10. Termination by you.
10.1 You may terminate your Account during any Contract Period with us by giving to us thirty (30) days prior written notice at any time before the end of the applicable period. In such event the term of this Agreement will terminate as of the end of the then current Contract Period. You irrevocably agree that termination of your account part way through a Billing Cycle does not entitle you to any refund for services paid for but not received due to your termination. Your account data shall be held for thirty (30) days. Your account can be reactivated at any time during this period should you wish on acceptance by us of an authorised subscription payment.
11. Data Retrieval
11.1 Should your account be terminated, Q Mail cannot guarantee that you will be able to retrieve any data held on our servers once your Account has been terminated. It is suggested by Q Mail that you back-up all important documents in your email account from time to time.
12. Promo Codes
12.1 Q Mail will, from time to time, offer Promo Code promotions. Promo Codes are a unique individual code. For the promotion to be applied to your order, the unique Promo Code must be entered into the “Promo Code” box on the payment page of the Q Mail website prior to completing an order with Q Mail.
12.2 Promo Codes:
(i) cannot be used with any other promotion;
(ii) can only be applied once for each order;
(iii) cannot be applied to previous orders;
(iv) are not transferable and cannot be exchanged for cash or credit;
(v) are only valid until the date of expiration specified in the applicable Promo Code box;
(vi) can only apply to single person orders.
12.3 Q Mail reserves the right to amend or withdraw any Promo Code offers at any time without any reason or without notice to you.
13.1 You irrevocably agree that we may provide notification or communication via:
(i) Emailing a notice or hyperlink to a webpage that contains the notice to the email address provided by you on sign up or by the email address provided to you by us through this service.
(ii) Sending a notice or a hyperlink to a webpage via text message to the mobile telephone number provided to us on your application for our Service.
(iii) Any other method permitted by law.
You irrevocably agree that any notification or communication is deemed to have been received by you as follows:
(iv) If sent via Email: one hour after it leaves our mail server
(v) If sent via text: one hour after it leaves our mail server.
In any other method: at the time by which it would have been delivered as per the normal course of the given method.
13.2 In order for any notice to be deemed delivered to Q Mail it has to be delivered to the following address:
Level 19, 10 Eagle Street, Brisbane QLD 4000
14. Right to deny
14.1 We reserve the right to refuse to supply, suspend, terminate or transfer any account should we believe it is necessary to protect the integrity, stability and security of us, the Site, our affiliates and licensing partners; at the legal request of any law enforcement agency; pending any applicable dispute resolution process or in effort to avoid potential liability, civil or criminal, on our part.